Your Privacy Matters

Privacy Policy

Last updated: December 2024

We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services.

Our Privacy Principles

We follow these core principles to protect your privacy

Transparency

We clearly explain what data we collect and how we use it. No hidden practices or surprise data collection.

Security

Your data is protected with enterprise-grade encryption and security measures. We never compromise on security.

Control

You have full control over your data. Access, modify, or delete your information at any time.

Information We Collect

Account Information

  • Name and email address
  • Profile information you choose to provide
  • Authentication credentials (securely encrypted)

Review Data

  • Customer reviews and ratings
  • Reviewer names and avatars
  • Review timestamps and metadata

Usage Analytics

  • How you interact with our platform
  • Feature usage and performance metrics
  • Error logs and debugging information

How We Use Your Information

Service Delivery

We use your information to provide, maintain, and improve our review management services, including processing reviews, generating analytics, and delivering customer support.

Communication

We may contact you about your account, service updates, security alerts, and important changes to our terms or privacy policy.

Analytics & Improvement

We analyze usage patterns to improve our platform, develop new features, and ensure optimal performance and security.

Legal Compliance

We may use your information to comply with legal obligations, enforce our terms of service, and protect our rights and the rights of our users.

Data Security & Protection

Encryption

All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption. Your sensitive information is protected with industry-standard security measures.

Access Controls

We implement strict access controls and authentication mechanisms. Only authorized personnel can access your data, and all access is logged and monitored.

Regular Audits

We conduct regular security audits and penetration testing to identify and address potential vulnerabilities. Our security practices are continuously improved.

Data Backup

Your data is regularly backed up to secure, geographically distributed locations to ensure availability and protection against data loss.

Your Privacy Rights

Access Your Data

You can view and download all your data at any time through your account dashboard or by contacting our support team.

Update Information

You can update your account information, review settings, and preferences at any time through your account settings.

Delete Your Data

You can request deletion of your account and all associated data. We will process deletion requests within 30 days.

Opt-Out of Communications

You can unsubscribe from marketing emails at any time while still receiving important service-related communications.

Questions About Privacy?

We're here to help with any privacy-related questions or concerns.