Legal Terms

Terms of Service

Last updated: December 2024

These Terms of Service govern your use of Kyndly's review management platform. By using our services, you agree to be bound by these terms.

Key Terms Overview

Important highlights from our terms of service

Account Responsibility

You're responsible for maintaining the security of your account and all activities under it.

Content Guidelines

Reviews must be authentic, respectful, and comply with our content policies.

Service Availability

We strive for 99.9% uptime but cannot guarantee uninterrupted service.

Termination Rights

Either party may terminate the service with appropriate notice as outlined in the terms.

Detailed Terms

1. Acceptance of Terms

By accessing or using Kyndly's services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.

  • You must be at least 18 years old to use our services
  • You must provide accurate and complete information when creating an account
  • You are responsible for maintaining the confidentiality of your account

2. Service Description

Kyndly provides a review management platform that allows businesses to collect, manage, and display customer reviews. Our services include:

  • Review collection and management tools
  • Analytics and reporting features
  • Widget embedding capabilities
  • API access for integrations

3. User Responsibilities

As a user of our services, you agree to:

  • Use the service only for lawful purposes and in accordance with these terms
  • Not upload, post, or transmit any content that is illegal, harmful, or violates any rights
  • Maintain the security of your account credentials
  • Comply with all applicable laws and regulations

4. Content Policy

All reviews and content must comply with our content policy:

  • Reviews must be authentic and based on real experiences
  • Content must not contain spam, fake reviews, or misleading information
  • No offensive, discriminatory, or inappropriate content
  • Respect intellectual property rights of others

5. Payment and Billing

Our billing terms include:

  • Subscription fees are billed in advance on a monthly or annual basis
  • All fees are non-refundable except as required by law
  • We may change pricing with 30 days' notice to existing customers
  • Failure to pay may result in service suspension or termination

6. Service Availability

We strive to provide reliable service but cannot guarantee:

  • Uninterrupted or error-free service
  • That the service will meet your specific requirements
  • That defects will be corrected in a timely manner
  • That the service will be available at all times

7. Termination

Either party may terminate the service:

  • You may cancel your subscription at any time through your account settings
  • We may suspend or terminate accounts that violate these terms
  • Upon termination, your access to the service will cease immediately
  • We will provide reasonable notice before terminating service for non-payment

8. Limitation of Liability

To the maximum extent permitted by law:

  • Kyndly shall not be liable for any indirect, incidental, or consequential damages
  • Our total liability shall not exceed the amount paid by you for the service in the 12 months preceding the claim
  • We are not responsible for any loss of data, profits, or business opportunities
  • Some jurisdictions do not allow limitation of liability, so these limitations may not apply to you

Questions About Our Terms?

If you have any questions about these terms, please contact us.